If the app isn't locating you, confirm that your location services are enabled in your phone's settings.

To enable location services on your Android:

• Press the menu button (outside of the app), then tap "Settings"
• Tap "Location & Security" or, for some phones, just "Location"
• Enable wireless networks, GPS services, and Google location services. Make sure all the boxes are checked.

To enable location services on your iPhone:

• Go to phone Settings
• Tap "Location Services"
• Toggle Shopkick "On"