If you receive an error such as "Oops - go to the store to scan this product" or "Location isn't accurate enough," it's likely because your GPS location isn't updating correctly.
Let's get you back on track to earning kicks! First, make sure the address in the app matches the store you’re currently at. Then, refresh your GPS by pulling down on the store list to update your nearby stores.
Shopkick tip: You might need to step outside for a moment to get a stronger signal or join the store's wifi network. Double-check your phone settings to ensure there’s no location-spoofing software, mock locations enabled, and that your phone hasn’t been jailbroken.
If you still run into issues, please reach out to our support team at help@shopkick.com and we'd be happy to help!